Responsible Gaming — Play With Confidence
xbjl believes that gaming should always be an enjoyable, controlled activity. This page sets out the tools, policies, and support structures we have put in place to help every Member in Bangladesh maintain a healthy relationship with gambling — and to seek help when they need it.
Strict 21+ Enforcement
xbjl enforces a minimum age of 21 years across all products — casino games, live dealer tables, sports betting, and slots. This policy applies to every Member regardless of payment method, device, or region within Bangladesh.
Why 21 and not 18? xbjl has adopted a higher minimum age threshold than some international platforms because we recognise the particular importance of protecting young adults in Bangladesh from the financial and psychological risks associated with gambling. We believe 21 represents a more appropriate threshold for the responsible enjoyment of our platform.
Our age verification process includes:
- Date of birth submitted at account registration
- National Identity Card (NID) or passport verification during KYC
- Ongoing monitoring that may trigger re-verification if account behaviour suggests underage access
- Immediate account suspension and fund return if a Member is found to be under 21
If you believe a person under 21 has registered or is accessing an xbjl account, please contact our support team immediately at [email protected]. We will investigate and act without delay.
Your Safety Toolkit
xbjl provides a comprehensive set of responsible gaming tools that any Member can activate at any time — without needing to contact support first. These tools are designed to put you firmly in control of your own gaming activity.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked for the remainder of that period. Limits can be reduced immediately but can only be increased after a mandatory 7-day cooling-off period — a deliberate friction designed to protect you from impulsive decisions.
Define the maximum amount you are prepared to lose within a set time period. Once your net loss threshold is reached, your account is automatically locked for further wagering until the period resets. This tool is particularly effective for Members who want to enjoy games without the risk of chasing losses beyond a pre-agreed personal budget.
Set a maximum duration for each individual gaming session. When your session limit is reached, xbjl will display a notification and, if you choose, automatically log you out. You can also enable a mandatory break reminder that prompts you to step away after a defined period of continuous play, helping you stay aware of time spent on the platform.
Request a temporary suspension of your account for a period of your choosing — 24 hours, 48 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is locked and you cannot deposit, wager, or access any games. Your account balance is preserved and fully accessible once the time-out period ends.
If you feel that gambling has become a serious problem, you can request full self-exclusion from xbjl. Self-exclusion permanently closes your account for a minimum of 6 months, with options for 1-year, 3-year, or permanent exclusion. Once self-exclusion is activated, it cannot be reversed before the chosen period expires, even upon direct request. Any remaining balance is refunded to your registered payment method.
Promotional messages — bonus offers, reload rewards, tournament invitations — can act as triggers for problem gambling behaviour. Any xbjl Member can opt out of all marketing and promotional communications at any time, without affecting their ability to continue using the platform. Once opted out, no promotional materials will be sent via email, SMS, or in-platform notification.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. xbjl encourages all Members to periodically review the following warning signs. If several of these apply to you or someone you know, it may be time to seek support.
- Spending more money on gambling than you originally intended or can afford
- Chasing losses — continuing to play in an attempt to win back money already lost
- Gambling with money set aside for essential expenses such as rent, food, or utility bills
- Feeling restless, irritable, or anxious when unable to gamble
- Lying to family members or colleagues about the amount of time or money spent gambling
- Neglecting work, study, family responsibilities, or personal health due to gambling
- Using gambling as a primary coping mechanism for stress, anxiety, loneliness, or depression
- Repeatedly failing to stick to limits you have set for yourself
- Borrowing money specifically to fund gambling activity
- Feeling that gambling has become your main source of excitement or emotional relief
Recognising these patterns early is the most important step. xbjl's support team is available around the clock and will treat any conversation about problem gambling with complete confidentiality and compassion.
Ask Yourself
The following questions are a simple self-assessment guide. Honest answers can help you gauge whether your current relationship with gambling is healthy. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or activate one of the protective tools described above.
How to Activate Protection Tools
Any responsible gaming tool can be activated quickly from within your xbjl account settings. The process is straightforward and requires no advance notice or approval from our team for deposit limits, loss limits, time-outs, and session limits. Self-exclusion requests are processed by our team and confirmed within 1 hour.
Contact xbjl Support
If gambling is causing you distress — financially, emotionally, or within your personal relationships — the xbjl support team is here to help. Every responsible gaming conversation is handled by trained staff with complete confidentiality. There is no judgement, no penalty to your account, and no delay.
xbjl Player Welfare Team
Our dedicated Player Welfare team handles all responsible gaming requests as a priority. Whether you need to activate self-exclusion, set a deposit limit, or simply talk through your situation, we are available at all hours.
Important: If you request self-exclusion, xbjl is committed to processing that request as a matter of urgency. During the exclusion period, our marketing systems will be updated to ensure you receive no promotional communications from xbjl. If you inadvertently receive a promotional message during an active exclusion period, please notify us immediately so we can resolve the issue and review our processes.
xbjl's Responsible Gaming Principles
The following principles underpin every responsible gaming decision xbjl makes — from product design to customer support training. These are not aspirational statements; they are operational standards that govern how we build and run the xbjl platform for players in Bangladesh.
We monitor account activity for patterns associated with problem gambling and proactively reach out to Members who may be at risk — even if they have not requested any intervention themselves.
Increasing deposit limits requires a mandatory waiting period. Removing time-out restrictions requires cooling-off delays. These deliberate frictions are built into the platform to protect Members from impulsive decisions made in the moment.
xbjl does not send bonus or promotional offers to Members who have activated responsible gaming tools or who have been flagged by our internal monitoring systems as potentially vulnerable players.
Every member of the xbjl customer support team receives responsible gaming training, covering problem gambling identification, appropriate response techniques, and the correct process for escalating welfare concerns.
Ready to Play Within Your Limits?
Set your deposit limits and session controls before you start, then enjoy the full xbjl experience — cricket betting, premium slots, and live casino — with confidence and peace of mind.